Complaints Book

Moneycode strives to handle complaints free of charge, impartially, transparently, and promptly. You can file a complaint via:

• Electronic Complaint Form: www.livroreclamacoes.pt;
• Email: privacidade@moneycode.pt (Subject: Complaint);
• Mail: M2K Consultoria, Lda., Rua Interior do Europarque, 4520-103 Santa Maria da Feira, Portugal.

To facilitate the review, please provide your name, contact information, a description of the facts, the date, the case or service reference number, and any relevant documentation. Filing a complaint is free of charge. Complaints are recorded, reviewed, and responded to within the applicable timeframe; in the Electronic Complaints Book, the business operator must respond within the legal deadline of 15 business days.

The use of these channels does not preclude recourse to the competent authorities, legal means of dispute resolution, or the courts.